Privacy Policy
Last Updated: June 2026
App Name: Karbala Voice
Developer: Sanad Web Solutions Private Limited
Contact Email: contact@sanadqazi.com
1. Introduction
Welcome to Karbala Voice. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.
Karbala Voice is a free Islamic media application that provides access to religious and educational content, including Majalis, Nohay, Manqabat, Duas, Quran recitations, Islamic lectures, and related audio content.
By using the application, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Device information (device model, operating system version, app version)
- Application usage data and statistics
- Crash reports and diagnostic information
- Authentication information when signing in with Google
- User preferences and settings
- Profile information provided during registration
We do not collect sensitive personal information unless required for app functionality and with user consent.
3. Account Information
When you create an account in Karbala Voice, we collect:
- Name
- Email address
- Phone number
- Password (stored securely in encrypted form)
- Profile picture (optional upload)
This information is used to create and manage your account and provide app functionality.
4. Google Sign-In
Karbala Voice allows users to sign in using their Google account.
When using Google Sign-In, we may receive:
- Name
- Email address
- Google user ID
- Profile picture (if available)
This information is used only for authentication and account management.
5. How We Use Information
We use collected information to:
- Operate and maintain the application
- Manage user accounts
- Provide app features and services
- Improve performance and user experience
- Analyze usage trends
- Fix technical issues and bugs
- Ensure security and prevent misuse
6. Analytics and Crash Reporting
We may use third-party services such as:
- Firebase Analytics
- Firebase Crashlytics
These services help us monitor app performance, usage patterns, and errors to improve stability and user experience.
7. Data Sharing
We do not sell or rent personal data.
We may share limited information with trusted service providers only for app functionality, such as:
- Google Firebase (authentication, database, analytics, crash reporting)
- Google Sign-In services
These providers process data under their own privacy policies.
8. Data Security
We implement appropriate security measures to protect user data, including:
- Secure HTTPS communication
- Encrypted authentication systems
- Secure backend storage (such as Firebase)
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
- User data is retained as long as the account remains active
- Deleted accounts are permanently removed from active systems and backups within up to 90 days
- Some limited logs may be retained for legal or security purposes
10. Account Deletion
Users can delete their account at any time using the in-app option:
- Open the app
- Go to Profile tab
- Tap “Delete Account”
- Confirm deletion in popup
You can also request account deletion by contacting us at:
For more details, visit our Account Deletion page.
11. Children’s Privacy
Karbala Voice is intended for general audiences.
We do not knowingly collect personal data from children under applicable legal age requirements.
12. Third-Party Services
The app uses the following third-party services:
- Google Firebase Authentication
- Firebase Analytics
- Firebase Crashlytics
- Google Sign-In
These services have their own privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our official website and will take effect immediately upon publication.
14. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Sanad Web Solutions Private Limited
Email: contact@sanadqazi.com